Privacy
Privacy Policy
This policy explains how Destination Paradise handles the details you share when you browse the site, ask about trips, use the AI planner, book experiences, or contact our team.
Information We Collect
- Contact details such as your name, email address, phone number, WhatsApp contact, and country.
- Trip details such as preferred dates, group size, budget, interests, hotel or pickup location, and special requests.
- Messages you send through our forms, WhatsApp, email, or social channels.
- Planner chat history and handoff details when you use the AI trip planner or ask us to send a draft to the team.
- Basic technical information such as browser type, device information, pages visited, language choice, cookie choice, and approximate location from analytics tools when you consent.
How We Use Your Information
- To respond to enquiries and prepare trip suggestions, quotes, bookings, and itineraries.
- To coordinate guides, drivers, accommodation partners, boat operators, safari providers, and other suppliers needed for your trip.
- To run the AI planner, remember your draft locally, and email the team when you choose to hand off a plan.
- To improve our website, customer service, packages, excursions, and safari planning experience.
- To send booking updates, service messages, and follow-up information connected to your request.
Service Providers And Data Sharing
- Netlify hosts the website and Netlify Functions that receive contact, booking, planner, and newsletter submissions.
- Resend sends team notification emails and guest confirmation emails from the contact, booking, and planner workflows.
- Anthropic powers the AI trip planner when you chat with it. Planner prompts and recent chat history are sent to Anthropic only for that feature.
- Google Analytics measures page visits only after you accept analytics cookies. Google may set _ga cookies for measurement.
- Sentry collects technical error reports so we can diagnose broken pages and failed functions.
- Open-Meteo, CARTO map tiles, and open.er-api.com provide weather, map, and currency-rate data used by public site features.
- We share only the details needed to arrange your trip with trusted local guides, drivers, accommodation partners, boat operators, safari providers, payment providers, or official authorities when required.
- We may share information when required by law, safety requirements, border rules, or official travel procedures.
- We do not sell your personal information.
Storage, Retention, And Security
- We keep enquiries and booking details only as long as needed to reply, arrange the trip, handle accounting or legal duties, and improve service quality.
- Local browser storage may hold your language, theme, cookie choice, currency-rate cache, and planner history so the site works smoothly.
- We use reasonable technical safeguards such as HTTPS, provider access controls, request size limits, validation, rate limiting, and error monitoring.
- No website or email system is perfectly secure, so avoid sending passport scans, payment card details, or highly sensitive health information through open text fields.
Your Choices
- You can ask us to correct, update, or delete your personal details when we no longer need them for booking, accounting, safety, or legal reasons.
- You can choose not to provide optional details, although this may limit how accurately we can plan your trip.
- You can reopen Cookie settings in the footer at any time to withdraw analytics consent. When analytics is turned off, we disable Google Analytics and remove its analytics cookies from this browser.
- You can clear local browser storage such as planner history, language, theme, and cached currency rates in your browser settings.
- You can unsubscribe from marketing messages at any time by contacting us.
Contact Us
For questions about this policy or your booking details, contact Destination Paradise at info@yournexttriptoparadise.com or message us on WhatsApp.